Name: Handling Angry, Hostile and Abusive Customers
Start: 2024-11-25
End: 2024-11-25
Location: Holiday Inn Atrium/ Holiday Inn Orchard/ Furama City Centre

Programme Calendar

Explore courses from experienced, real-world experts.

2024 December

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25 Handling Angry, Hostile and Abusive Customers Handling Angry, Hostile and Abusive Customers 9:00 am - 5:00 pm Defusing the Bomb: Techniques for Handling Hostile Customer Interactions In every type of business we are providing, we are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it i , ... Project Management 101 Project Management 101 9:00 am - 5:00 pm Project Management Made Simple The need for efficient and resourceful project management is shared across public and private sector companies in all industries, including: construction, high tech, not-for-profit, manufacturing, finance and insurance, human resources, health care and pharmaceuticals. Project managemen , ...
26 Body Language & Self-Confidence Body Language & Self-Confidence 9:00 am - 5:00 pm – Positively Impress Others by Communicating with More Style, Attitude & Confidence INTRODUCTION “Confidence”, what does it mean? Can we explain it, do we know where it comes from, are we aware the benefits it brings, and, how might we be able to develop greater Confidence in our Selves? These are tricky qu , ...
27 Mind Your English Language and Grammar Brush Up – From Singlish to Standard English Mind Your English Language and Grammar Brush Up – From Singlish to Standard English 9:00 am - 5:00 pm The key principles of English, focusing on the specific needs of Singaporeans are incorporated into this workshop. This workshop will take you through a series of interactive, hands-on activities to help you avoid grammatical errors. You will learn to edit your writing to make it more accurate and gain confidence in yo , ... Beyond ChatGPT: 20 Essential AI Tools for Boosting Productivity at Work Beyond ChatGPT: 20 Essential AI Tools for Boosting Productivity at Work 9:00 am - 5:00 pm The Future of Work: 20 Essential AI Tools for Peak Productivity, Beyond ChatGPT This comprehensive hands-on training program is designed to equip participants with the knowledge and skills to harness the power of Generative AI and Large Language Models (LLMs) for various applications. Throughout the course, particip , ...
28 Microsoft Word Tips, Tricks And Techniques Microsoft Word Tips, Tricks And Techniques 9:00 am - 5:00 pm Explore Word’s top tools and undiscovered features and apply them in a business or real-world setting Smarter, Save Time and Increase Productivity Despite the many alternatives that are out there, Microsoft Word remains one of the most popular word processors available. Such a popular tool should be easy to mast , ...
29 Microsoft Excel Pivot Table In-Depth Microsoft Excel Pivot Table In-Depth 9:00 am - 5:00 pm Excel’s most powerful analytical tool is the PivotTable. In this course, you’ll be taught how to leverage PivotTables to summarize, sort, count, and chart your data in Microsoft Excel. This course shows you how to navigate the complexity of PivotTables while taking advantage of their power. You will learn how , ... Vetting The Work of Others Vetting The Work of Others 9:00 am - 5:00 pm Polishing Perfection: How to Expertly Vet and Refine Others’ Work How many times had it been said: It’s easier to vet my own work than that of others. How many times had it been felt: To vet someone’s work, I need to start from scratch and rewrite. Whether you are vetting your own or the work of others, th , ... AI Generation for Creative Visuals AI Generation for Creative Visuals 9:00 am - 5:00 pm Are you ready to revolutionize your creative workflow with AI? Harness the power of artificial intelligence to craft stunning visuals to bring your creative visions to life The intersection of art and artificial intelligence (AI) has given rise to a fascinating realm where creativity meets technology. In recent yea , ...
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2 Better Business Writing Skills For Administrative Support Professionals Better Business Writing Skills For Administrative Support Professionals 9:00 am - 5:00 pm Master the Ability to Write Clear, Concise and Readable Business Writing. In today’s fast-paced business environment, effective written communication plays a crucial role in ensuring clarity, professionalism, and efficiency in workplace interactions. This course is designed to equip you with the essential sk , ... TAPPING INTO ARTIFICIAL INTELLIGENCE (AI) TAPPING INTO ARTIFICIAL INTELLIGENCE (AI) 9:00 am - 5:00 pm Moving Artificial Intelligence from Dark Art, to Daily Ally AI inevitably brings in change, yet ordinarily Humans tend to not like change. With inbuilt cognitive biases lurking away in the background, we’re comfortable as we are. These encourage us to cling onto old, unproductive behaviours & beliefs. When , ...
3 Effective Meeting Minutes Writing – Prepare And Publish Minutes With Perfection Effective Meeting Minutes Writing – Prepare And Publish Minutes With Perfection 9:00 am - 5:00 pm A good minute-taker is one who possesses a variety of skills. These include being able to summarise and listen effectively during a meeting; writing clearly, concisely and tactfully when translating notes into a set of minutes. As a minute taker, you have an important role in ensuring that organisational facts, issues, , ... Colors of Behavior – Psychology of Interpersonal Relations Colors of Behavior – Psychology of Interpersonal Relations 9:00 am - 5:00 pm What truly, truly drive people’s behavior and performance? Tap into the Power of Colors of Behavior for Brilliant Communication and the Avoidance of Conflict Success in life and at work is not always about how good you are with your work. Oftentimes, it is about how good you are with people. In short, success has a l , ...
4 Managing Anger And Stress With Neuroscience Managing Anger And Stress With Neuroscience 9:00 am - 5:00 pm – Rewire your Brain from Anger to Peace Do you find yourself: Becoming so angry that is disrupting your ability to think clearly? Acting aggressively during angry outbursts? Getting so angry that you feel out of control of your behaviour? Trying hard to stay cool when dealing with an aggressive c , ...
5 Fine Tune Your English Grammar (Advanced Level) Fine Tune Your English Grammar (Advanced Level) 9:00 am - 5:00 pm This advanced level workshop introduces in-depth grammar concepts and guidelines which will enhance your written and verbal communication. Encompassing a range of technically tricky grammatical areas, concepts from this course can be readily applied to numerous business and work situations. Your knowledgeable and ex , ... SINGAPORE CONFERENCE ON APPLIED PSYCHOLOGY 2025: DRIVING STRATEGIC IMPACT WITH APPLIED PSYCHOLOGY SINGAPORE CONFERENCE ON APPLIED PSYCHOLOGY 2025: DRIVING STRATEGIC IMPACT WITH APPLIED PSYCHOLOGY 9:00 am - 5:00 pm Centre For Behavioral Science Strategic Conference Partner – EAST ASIA RESEACH SCAP 2025: SINGAPORE CONFERENCE ON APPLIED PSYCHOLOGY aims to bring together leading researchers, post-graduates, academicians, and industry practitioners to exchange and share unique insights and research results on all aspects of Appl , ...
6 Say It Right! Pronunciation And Voice Fluency Say It Right! Pronunciation And Voice Fluency 9:00 am - 5:00 pm Perfecting Your Pitch and Tone for Flawless Pronunciation “I want to sound right and leave a great impression. Say but little and say it well.” – Gaelic Proverb In today’s globalized world, clear and effective communication is crucial for personal and professional success. “Say It Right! Pronunciation a , ... WIN without FIGHTING WIN without FIGHTING 9:00 am - 5:00 pm Using the Sun Tzu Art of War and other Ancient Oriental Wisdom to Create MASSIVE RESULTS From young, we have been trained to do well so that we can win. We were taught that life Is not a bed of roses, and we need to fight to win. Smart people know that the best way is to win without fighting. As mentioned by Su , ...
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9 Yijing Leadership and Management Yijing Leadership and Management 9:00 am - 5:00 pm Unlock the Power of Yijing Leadership & Management: Ignite Your Journey to Success Are you ready to embark on a transformative journey that will revolutionize your leadership and management skills? Introducing the Yijing Leadership & Management 1-day course, a groundbreaking program designed to unleash the h , ...
10 NLP Strategies for Effective Communication – Fast Track to Building Rapport and Engaging with people NLP Strategies for Effective Communication – Fast Track to Building Rapport and Engaging with people 9:00 am - 5:00 pm Engage & Connect: NLP Strategies for Success Working with people at the workplace can be challenging sometimes. How can we establish good working relationships and work effectively with teams to achieve the desired outcomes? NLP Technology can be the resource leaders can tap into. A person’s way of thinking, the , ...
11 Mindfulness at Work Mindfulness at Work 9:00 am - 5:00 pm Develop Inner Peace and Joy with Mindfulness Stress reduction Techniques Revealed! Enrol in this fun, practical and step-by-step course to start applying mindfulness practice at work to reduce stress. In our day to day busy life, are we mindful or our mind is full? For most of us, our mind is full; full of worries, t , ...
12 Ikigai – Living a Purposeful and Happy Life Ikigai – Living a Purposeful and Happy Life 9:00 am - 5:00 pm Discover The Japanese Secret to a Happy Life! Do you want to : Wake up each day feeling energized and purposeful, knowing that you can make an impact in the world and live life to the fullest? Move beyond your current constrictions, fears, doubts, and negative emotions to become an unstoppable force of succes , ... Activate Your Self Confidence Activate Your Self Confidence 9:00 am - 5:00 pm “Scientific Secrets of Becoming Self-Assured & Unafraid To Get What You Want” If you observe closely, you’ll see that confident people seem to possess a ‘special quality’. They are the ones who can stay cool during high-pressure situations… they communicate with strength without any signs of nervousness& , ...
13 Beyond ChatGPT: 20 Essential AI Tools for Boosting Productivity at Work Beyond ChatGPT: 20 Essential AI Tools for Boosting Productivity at Work 9:00 am - 5:00 pm The Future of Work: 20 Essential AI Tools for Peak Productivity, Beyond ChatGPT This comprehensive hands-on training program is designed to equip participants with the knowledge and skills to harness the power of Generative AI and Large Language Models (LLMs) for various applications. Throughout the course, particip , ...
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