By the end of the course, you will be able to:

• Advanced Skills for Administrative Professionals
• Build self-confidence to convert negativity into positive outcome
• Grasp the use of emotional intelligence to work assertively
• Become a more proactive, responsible, self-aware professional
• Learn practical ways to manage work and personal stress
• Manage emotions when dealing with difficult situations
• Function at peak performance by maximizing your brain at work

1. Practise self-confidence to respond to difficult situations proactively
2. Happiness – ten things in life that give you fun and joy
3. Feel great about yourself – self esteem and self motivation
4. Physical activity – exercise helps improve your mood
5. What you eat has an impact on yourself and health
6. Assertiveness – practice emotional intelligence for positive results
7. Develop a sense of humour – be candid at times to face challenges
8. Spend money on experiences, create beautiful memories
9. Protect your human environment – know how to treat people well
10. The wise use of Time – enjoy work and life!
11. Maximize your brain at work – thoughts create reality, concept of “what you focus on expands”, power of subconscious mind, techniques to maximize your brain at work
12. Energy and time management – what leaks your energy and drains you, technique to manage your energy and time
13. Toolkits for stress management – laughter yoga, 3 breathing techniques, shake stress movement to release stress and improve energy

Plenty of real-life discussion related to individuals and work, hands-on team assignments, fun activities, experiential learning using yoga, breathing techniques, neuroscience.

Executives, secretaries, administrators and any other staff who wish to develop the passion at work

Course Delivered by our Master Trainer, Catherine Syn and Angie Toh!

Catherine Syn
Head of Secretary’s Course, Coach, Training Director

Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

Angie Toh
Peak Performance Coach . Trainer. Facilitator. Breathworker

Angie supports business leaders and executives in their professional and personal growth through coaching, facilitation and deep process work.
Angie last corporate role was with Neuroleadership Group as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. In 2012, she decided to leave the corporate world to focus full time on her passion of training and coaching.

With her strong background in sales, marketing, business and personal development, Angie‘s passion is to support professionals to succeed at their own terms and achieve breakthrough in their personal and professional life. Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person to live a purposeful, happy and successful life.

As a coach, Angie is known to be supportive and intuitive, one who stretch and challenge her coaching clients in their breakthrough. As a trainer and facilitator, Angie is known to be engaging, inspiring and create lots of fun in the learning process. Having received training in breathwork, enneagram, NLP, coaching and laughter yoga, Angie will customize her coaching and training based on the needs of her clients.

Angie has co-developed a coach certification training program Mindchamps Holdings to train and certify parent coaches. In 2015, she coached and trained a team of 30 senior leaders from Langdon & Seah to support them in becoming more effective leaders. Angie has also appears on Channel News Asia sharing on the power of breath and overcoming negativity at work. Her extensive list of corporate clientele includes Mindchamps Holdings, Parkway Cancer Centre, Franklin Covey India, Citibank, Bellydance Discovery and Ministry of Education.

Her clientele are based globally. She has facilitated many workshops covering areas of coaching, leadership, enneagram, stress management, and personal effectiveness in Singapore, Myanmar, Malaysia, India, Hong Kong and China.