Monday, 7th December 2015 Having trouble viewing this email? click here       Note:   Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme. Terms and Conditions apply. For more information, please check out IRAS website here   This Issue Introduction Course Objectives Course Outline Training Methodology Target Group Testimonials CBS Master Trainer Course Information   Date:   7th Dec 2015 (Mon) Time:   9am to 5pm Venue:   Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road Fee :   S$450 (NETT) | S$180(After PIC Cash)   Inclusive of teabreaks and lunch   To register, please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn@cbsgroup.com.sg Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form Unsubscribe If you no longer wish to receive our email advertisements - please reply "unsubscribe" as the subject. Thank you       Better Business Writing Skills for Administrative Support Professionals Master the Ability to Write Clear, Concise and Readable Business Writing   Introduction   Making things clear and being understood are very critical aspects of our daily office communication. These objectives are even more difficult to achieve when written communication is involved. The appropriate writing style needs to be identified, sentence structure and choice of words must all be properly selected to transmit the intended message in the clearest possible way.   Course Objectives:   This programme will help participants develop their abilities to overcome the difficulties of putting thoughts into words, and forming words into presentable and effective email messages, suggestions and minutes. At the end of the programme, participants will be able to: develop a clear understanding of the writing process organize thoughts and ideas effectively avoid common errors in business writing reduce false starts and rewrites write email messages, suggestions and minutes in a well-toned, clear and concise manner achieve readability and the desired results from internal and external customers   Course Outline:   Fundamentals of Good Business Writing The writing process Barriers to good business writing The 7"C"s Principles of effective writing Organising thoughts and ideas - using Mindmapping or Random Techniques in brainstorming Possible ways to get started and writing within context Tone of message, clarity of expressions and style Good and bad examples of business writing Grammar power-up - Choice of words, Active/Passive Voice, Malapropism, Tautology, Jargon, Pompous language, Ambiguity, Sentence Structure, Tenses, Punctuation, Abbreviations Types of Written Messages Email correspondence for action, collections, complaints and sales Business netiquette Job-related exercises and case studies Writing suggestions for work improvement Minutes Writing The administrator's duties before, during and after meetings Agenda, previous minutes, chairman's agenda, meeting planning guide What to look out for when ranking importance of topics and emphasizing coverage in note-taking and presentation? Mistakes encountered in note-taking and how to overcome them? Summary and application back-at-work How to be write more effectively? How to enjoy writing?   Training Methodology:   A highly interactive adult-focused programme consisting lecture input, case studies, discussions, group work, individual and team practices, assignment, quizzes and game exercises.   Target Group:   For administrators, secretaries, administrative assistants and other support personnel who are committed to write better, faster and more effectively.   Testimonials:   My writing is more concise as a result of the training. I've received strong tools, ongoing support, and knowledge. - Account Executive, ABB Industry My writing is more concise as a result of the training. I've received strong tools, ongoing support, and knowledge. - Human Resources Executive, Wah Yang Production Feedback from the instructor was very helpful and highlighted some areas of my writing that I need to be more aware of and work on going forward. Secretary, Toshiba Singapore I became more aware of the gaps in my writing capabilities. The instructions, exercises and the feedback help me to even more focus on the receivers/readers and the action I expect from them Admin Manager, Nanyang Polytechnic   CBS Master Trainer   Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades. Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant. Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

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