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Friday, 24th July 2015
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| Note: |
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Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.
Terms and Conditions apply.
For more information, please check out IRAS website here |
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This Issue
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| Course Information |
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| Date: |
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24th Jul 2015 (Fri) |
| Time: |
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9am to 5pm |
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Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road |
| Fee : |
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S$500 (NETT) |
S$200 (After PIC Cash
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* Inclusive of teabreaks and lunch
To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.csom.sg
Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form |
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1 Day Challenging Conversations
- The Power of Connecting, Transforming and Engaging |
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| Introduction |
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In a world where there are so many workshops and seminars on influencing and effective communication, why is it that we still avoid 'the difficult conversations' that could make the biggest difference to our organisation, teams and key relationships?
Think carefully! Are you...
- avoiding conversations you know you ought to have?
- wishing you could be more assertive and in control?
- losing patience with certain people or personality types?
- having problems giving negative feedback?
- feeling anxious before a 'crucial' conversation?
- thinking of what you "should have" said after the conversation is over?
- wishing you had managed a conversation or an individual differently?
- having trouble managing emotional customers, colleagues or employees, team mates?
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Do you know that many 'difficult conversations' are the results of small problems that become magnified by how we perceive the customer or the co-worker, our boss or team mate? Are you aware that our personal opinions about other people, whether true or false, can stop us from really listening to what they are saying and responding in a way that is authentic, honest and can build the foundation of stronger and positive relationships? Have you noticed that many managers and staff have difficulty speaking up when adverse - yet not uncommon - conditions arise? Do you agree that when we have to deliver 'bad news' or say 'no' to the people in power we are often tempted to placate with a 'yes'?
Avoiding what we generally define as ' difficult issues ' won't make them disappear: years of study have found that in most of the cases they will escalate to conflict if not addressed appropriately and in healthy ways. All this, within an organization, can dampen motivation, affect performance and reduce productivity.
It is the ability to handle controversial discussions that determines how successful you are in your career and personal life
It is by examining the 'tinted' views we have of people and situations that we can avoid the inaccurate assumptions that rapidly lead to misunderstandings and friction.
It is by understanding the causes and costs of not speaking up or not being assertive that we can deeply understand the significant impact on our work performance and personal satisfaction.
If your objective is to become more influential as a leader or manager or team leader, start to build awareness of conversations that you have been procrastinating or avoiding lately. These might be the conversation that can make the biggest difference in your teams and key relationships.
In this workshop, Elisabetta Franzoso, communication expert, will draw on her experiences and show how to build healthy and authentic conversations tapping into the power of connecting, transforming and engaging, no matter the topic. |
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Course Outline |
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- What is a "challenging conversation"?
- How can I build trust and connection in conversation?
- Introducing the InsideOutYou Model for healthy communication
- Where does it all start? The power of triggers
- Reactions vs. Responses
- Thoughts and perceptions
- The power of positive communication
- Has EQ anything to do with the way we hold challenging conversations?
- Choosing blame or responsibility?
- Getting to know yourself, getting to know others. Where do I start?
- How body language may influence your conversations
- Not wanting to talk about it – ever: Why we don't speak up!
- Excuses to avoid conflict or difficult issues and healthy ways to engage and resolve them
- Different levels of conversations
- Angry, pleaser or…. assertive?
- Understanding the 'sensitive' and the 'difficult' personality
- The power of focus
- Basic listening skills
- Giving and receiving feedback
- Planning your conversation: 5 steps
- Tools and Readings
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Objectives |
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- Identifying what causes individuals to be 'difficult' or demanding and its consequences
- Understanding the difference between 'being reactive' vs. 'being responsive'
- Discovering different 'styles' of reactions in communication
- Develop strategies for managing different personalities and motivations
- Learning skills to deal with extremely sensitive type of personalities
- Learning tools to shift perceptions when we face crucial conversations
- Understanding the role of victim and aggressor in conversation
- Becoming responsible for building 'authentic conversations' and healthy rapports
- Planning ahead for better results
- Applying the power of Awareness , Self- responsibility and Focus when in difficult conversations
- Discussing negative feedback constructively
- Developing communication skills on empathic listening, defusing anger, managing conflict, speaking assertively
- Strengthening relationships at work and in life
- Sustaining positive workplace attitudes
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| Who should attend the workshop? |
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This workshop, designed for managers and staff, presents a participative and engaging environment for learning key skills for managing difficult conversations with both customers and co-workers, team mates.
Human resource managers, heads of departments, team leaders, educators, consultants, customer service managers, lectures, facilitators, officers, senior executives, secretaries and people who negotiate, they will all benefit from the topics discussed during this one-day workshop. |
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| About the Instructor |
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Elisabetta Franzoso is the creator of InsideOutYou™ personal development that empowers individuals to unleash their creative and emotional potential and achieve life-enhancing total well-being.
Developing and transforming from the inside out in the 4 dimensions of human communication - Physical, Intellectual, Emotional and Relational - bring effective, long-lasting results. Elisabetta's Communication in 4Dimensions™ program series motivates participants to boost communication abilities and increase personal effectiveness in both work and relationships.
Her first book, Stella's Mum Gets Her Groove Back - A True Story (Homes4Hope Publications, 2008) inspires readers with a frank account of her personal struggles, and triumph over abuse, denial and emotional addiction. Her own successful transformation is testimony to her advocacy of the individual taking charge of one's life and building change from the inside out.
Using her professional training and lessons learnt from her life experiences, Elisabetta is now dedicated to supporting people around the world achieve Personal Freedom through Love and Self Responsibility. Get Into Your Groove!, her recently completed new book, is the foundation on which she builds up the content for her public talks.
Elisabetta has been living in Asia since 1993, and through her multicultural experiences in Asia and Europe has developed a unique way of presenting sensitive topics in a high-energy, thought-provoking nonjudgmental approach. Her interactive style and immediately applicable "how to's" have seen clients invite her back repeatedly. She is a recognised professional speaker by Asia Professional Speakers Singapore (APSS) which has published her essay Communication in 4 Dimensions in its compilation 88 Essential Secrets for Achieving Greater Success at Work (Marshall Cavendish, 2012).
She has a background in Education, Psychology, EQ Management, NLP, Fitness and Body Awareness Methods. She has worked in such diverse fields as fashion, tourism and marketing before realizing her passion in personal development.
Currently, Elisabetta divides her time mainly between Singapore and Italy, her birth-place.
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