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Thursday, 18th June 2015
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| Note: |
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Companies can claim 400% tax deductions or 60% cash payout of total training expenditure under the Productivity and Innovation Credit (PIC) Scheme.
Terms and Conditions apply.
For more information, please check out IRAS website here |
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This Issue
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| Course Information |
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| Date: |
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18th Jun 2015 (Thurs) |
| Time: |
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9am to 5pm |
| Venue: |
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Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road |
| Fee : |
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S$450 (NETT) |
S$180(After PIC Cash) |
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| Inclusive of teabreaks and lunch |
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To register, please contact Jaslyn
@ 9767 9686 / 6278 9785 or
jaslyn@cbsgroup.com.sg
Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form
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| 1 day Meeting Minutes Made Easy Workshop - How to Prepare, Organize and Write Good Meeting Minutes with Speed and Clarity |
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| Introduction |
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| Meetings are important and an inevitable part of business; but like all business group discussion situations, conversations at meetings are often a complicated exchange of information and opinions, both relevant and irrelevant. An untrained person will find it extremely difficult to record minutes of meetings accurately, resulting in consequences that can be detrimental to the interest to the company. |
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| Course Objectives: |
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On completing this workshop, participants will be able to:
- Apply the procedures for proper preparation for a meeting;
- Use the principle and techniques of minutes taking so as to record the proceedings of the meeting accurately;
- Distinguish relevant from irrelevant points;
- Recognise definite decisions made and actions required;
- Exercise sensitivity in the writing process;
- Manage secretarial responsibilities to chairman and key members for productive meetings
- Practise group dynamics and synergy at meetings
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| Course Outline: |
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- Types of meetings and reasons for holding meetings
- Wish list and concern areas
- Meeting Planning Guide
- Principles of minutes recording
- Proper order of drawing up Agenda
- Business meeting buzzwords and terms
- Correct format for Agenda and Minutes presentation
- Meeting documents - notice of meetings, agenda, chairman's agenda, previous minutes, attendance register, etc.
- The purpose of proxy appointments
- Professional conduct at meetings
- Secretarial duties for meetings
- How to decide on importance of business discussed at meetings and to emphasise coverage in minutes
- Mistakes and problems encountered in meetings, minutes recording and presentation
- Follow-up action and summary
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| Training Methodology: |
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| A highly interactive adult-focused workshop with plenty of hands-on exercises, group discussions, role-plays, minutes taking, transcription and presentation. There will be time for question/answer session and exchange of real-life meetings and minutes recording experiences. |
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| Who should attend: |
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| Administrators, secretaries and management professionals who need to develop the skills of minutes writing and presentation. |
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| Testimonials: |
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'I find that the course is very interesting and valuable. The skills that one receives are not only valuable for your organisation, but for the attendee. They can become 'life skills'. Highly recommended.'
Personal Assistant, Ministry of Finance
'This was an excellent workshop. It exceeded my expectations. The trainer delivered the course in a clear and easily understood manner.'
Admin Manager, PerkinElmer Singapore
'I found Catherine s style of presenting is highly informative and helpful. Lots of new ideas to work on and take back to the workplace. Excellent workshop and great to be with people who understand the difficulties of minute writing. Well done!'
Secretary - Alpine Engineering Services |
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| CBS Master Trainer |
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Catherine Syn has conducted both public and in-company seminars and workshops in Secretarial & Office Administrative Practices, Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.
Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.
Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China. |
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